Terms of Service
Effective Date: March 2026
1. Agreement to Terms
These Terms of Service ("Agreement") constitute a legally binding contract between InsightStack, LLC ("InsightStack," "we," "us," or "our") and the entity or individual accessing or using the InsightStack platform ("Customer," "you," or "your"). By creating an account, accessing the platform, or using any InsightStack service, you agree to be bound by this Agreement.
If you are accepting this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.
2. Definitions
- "Platform" means the InsightStack software-as-a-service application, including all features, APIs, integrations, and related services.
- "Content" means any customer conversation data, text, files, or other material uploaded to or processed by the Platform.
- "Excerpts" means the structured data, insights, and extracted information derived from Content during processing and stored on the Platform.
- "Subscription" means the recurring plan under which Customer accesses the Platform.
- "Credits" means usage-based units allotted monthly that enable certain AI processing features of the Platform.
3. Account Registration and Eligibility
3.1 Eligibility
The Platform is intended for use by businesses and their authorized representatives. By registering, you represent that you are at least 18 years old and have legal authority to enter into this Agreement on behalf of your organization.
3.2 Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must promptly notify InsightStack of any unauthorized use at info@insight-stack.ai.
3.3 Accurate Information
You agree to provide accurate, current, and complete information during registration and to keep that information updated.
4. Free Trial
InsightStack may offer a free trial period for new Customers. During a trial: (a) access is limited to the features specified in the trial offer; (b) this Agreement applies in full; (c) InsightStack reserves the right to modify or terminate the trial at any time without notice; and (d) any Content or Excerpts created during the trial may be deleted if you do not convert to a paid Subscription. InsightStack will not charge you for the trial period, but a payment method may be required to initiate a trial.
5. Subscriptions, Credits, and Billing
5.1 Subscription Plans
InsightStack offers tiered subscription plans with varying features and usage limits. Subscription details, pricing, and included Credits are described on the InsightStack pricing page and may be updated from time to time with notice to Customers.
5.2 Usage-Based Credits
Certain AI processing features of the Platform consume Credits. Credits are allotted on a monthly basis according to your Subscription plan. Credits do not roll over from month to month and expire at the end of each calendar billing month in which they were allotted. InsightStack is not obligated to provide refunds or compensation for unused Credits.
5.3 Billing and Payment
Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). All fees are processed through Stripe, Inc. as our third-party payment processor. By providing payment information, you authorize InsightStack to charge your payment method for all applicable fees. Subscription fees are non-refundable once a billing cycle has commenced, except as required by applicable law or as set forth in Section 5.5.
5.4 Taxes
Fees do not include applicable taxes, levies, or duties. You are responsible for paying all such taxes associated with your Subscription, excluding taxes based on InsightStack's net income.
5.5 Overdue Accounts and Suspension
InsightStack reserves the right to suspend or terminate access to the Platform for accounts with overdue balances. We will provide reasonable notice before suspension where practicable.
5.6 Plan Changes
You may upgrade or downgrade your Subscription plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle. Downgrading may result in reduced features, Credit allotments, or access to stored Excerpts.
6. Acceptable Use and Customer Obligations
6.1 Permitted Use
You may use the Platform solely for your internal business purposes in accordance with this Agreement and all applicable laws.
6.2 Prohibited Uses
You agree not to use the Platform to:
- Upload or process Content you do not have the legal right to share with a third-party service provider
- Process special categories of sensitive personal data, including protected health information (PHI), financial account numbers, Social Security numbers, biometric data, or data subject to HIPAA, PCI-DSS, or similar specialized regulatory regimes, unless InsightStack has expressly agreed to a separate data processing addendum covering such data
- Reverse engineer, decompile, or attempt to extract the source code or underlying models of the Platform
- Resell, sublicense, or otherwise make the Platform available to third parties without InsightStack's prior written consent
- Use the Platform in any manner that violates applicable law or infringes the rights of any third party
- Attempt to gain unauthorized access to any portion of the Platform or its related systems
6.3 Customer Responsibility for Content
You are solely responsible for all Content you upload to the Platform. You represent and warrant that: (a) you have obtained all necessary rights, consents, and authorizations to upload Content to and process it through a third-party platform, including any consent required from individuals whose information appears in customer conversation data; (b) your use of the Platform does not violate any applicable privacy law or regulation; and (c) you have informed interview participants or conversation counterparties, where legally required, that their conversations may be processed by a third-party AI service.
7. Intellectual Property
7.1 Customer Ownership
You retain all ownership rights in your Content and in any Excerpts derived from your Content. This Agreement does not transfer any intellectual property rights in your Content to InsightStack.
7.2 InsightStack Ownership
InsightStack retains all rights, title, and interest in and to the Platform, including all underlying software, models, algorithms, interfaces, and documentation. No rights are granted to you except as expressly set forth in this Agreement.
7.3 License Grant to InsightStack
You grant InsightStack a limited, non-exclusive, worldwide license to access, process, and store your Content solely as necessary to provide the Platform and related services to you. This license does not include the right to use your Content for any other purpose, including AI model training.
7.4 Feedback
If you provide InsightStack with feedback or suggestions regarding the Platform, InsightStack may use such feedback without restriction or obligation to you.
8. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Each party agrees to: (a) use Confidential Information only for purposes of this Agreement; (b) protect it with at least the same care used for its own confidential information, but no less than reasonable care; and (c) not disclose it to third parties without the disclosing party's prior written consent, except as required by law or as necessary to provide the services.
9. Privacy and Data Handling
InsightStack's collection, use, and handling of personal data is governed by our Privacy Policy, available at www.insight-stack.ai/privacy, which is incorporated into this Agreement by reference. By using the Platform, you agree to the terms of the Privacy Policy.
With respect to any personal data of third parties contained in your Content, you are the data controller and InsightStack acts as a data processor on your behalf. You are responsible for your own compliance obligations under applicable privacy laws with respect to such third-party personal data.
10. Warranties and Disclaimers
10.1 InsightStack Warranties
InsightStack warrants that it will provide the Platform in a professional and workmanlike manner consistent with generally accepted industry standards.
10.2 Disclaimer
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.1, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. INSIGHTSTACK EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. INSIGHTSTACK DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL INSIGHTSTACK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
INSIGHTSTACK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO INSIGHTSTACK IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
12. Indemnification
You agree to indemnify, defend, and hold harmless InsightStack and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Platform in violation of this Agreement; (b) your Content, including any claim by a third party that your Content or your use of the Platform infringes their rights or violates applicable law; or (c) your violation of any applicable law or regulation.
13. Term and Termination
13.1 Term
This Agreement begins on the date you first access the Platform and continues until terminated as set forth herein.
13.2 Termination by Customer
You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of the then-current billing period.
13.3 Termination by InsightStack
InsightStack may suspend or terminate your access to the Platform immediately upon written notice if: (a) you materially breach this Agreement and fail to cure such breach within 10 days of notice; (b) you violate Section 6 (Acceptable Use); or (c) InsightStack is required to do so by law.
13.4 Effect of Termination; Data Retrieval
Upon termination or cancellation, your right to access the Platform ceases. InsightStack will retain your Excerpts for a period of 30 days following termination (the "Retrieval Period"), during which you may export your data. After the Retrieval Period, InsightStack will permanently delete all Excerpts associated with your account. Billing records will be retained as required by applicable law.
14. Modifications to Agreement
InsightStack reserves the right to modify this Agreement at any time. We will provide at least 30 days' notice of material changes via email or in-platform notification. Your continued use of the Platform after the effective date of changes constitutes acceptance of the revised Agreement. If you do not agree to changes, you may terminate your Subscription before the effective date.
15. General Provisions
15.1 Governing Law
This Agreement is governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes arising under this Agreement will be subject to the exclusive jurisdiction of the state and federal courts located in Durham County, North Carolina.
15.2 Entire Agreement
This Agreement, together with the Privacy Policy and any order forms or statements of work, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings.
15.3 Severability
If any provision of this Agreement is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
15.4 Waiver
InsightStack's failure to enforce any right or provision of this Agreement will not constitute a waiver of that right or provision.
15.5 Assignment
You may not assign this Agreement or any rights hereunder without InsightStack's prior written consent. InsightStack may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
15.6 Notices
Notices under this Agreement should be sent to InsightStack at info@insight-stack.ai. InsightStack will send notices to the email address associated with your account.